by Harry Booty | May 6, 2026 | Articles, Data, Tech and Innovation, Featured article, Policy Insights, Seventh Edition
Research by Harry Booty suggests that a mix of cultural and pragmatic considerations are at play It is now slightly more than three years since large language models (LLMs) in their current form burst into our collective consciousness and began to remake the... 
by Owen Pengelly | Apr 28, 2026 | Articles, Data, Tech and Innovation, Featured article, Seventh Edition
Owen Pengelly says civil service leaders need to distinguish between productivity and financial efficiency How should policymakers view the opportunities and challenges of introducing AI more deeply into the UK Civil Service? As AI transforms the global economy, the... 
by Various Authors | Dec 17, 2025 | Articles, Book Reviews, Sixth Edition
Heywood Quarterly contributors share their recommendations for 2026 With 2025 coming to a close, we asked former contributors and members of our team to reflect on books (recently published and not-so-recently published) that they have found entertaining or... 
by Matt Bland | Jun 17, 2025 | Articles, Data, Tech and Innovation, Fourth Edition, Policy Insights
Matt Bland highlights examples of evidence-based innovation on the front line, and what policy professionals across the Civil Service can learn from this experience In 2021, Kent Police faced a pressing challenge shared by all forces across the UK: how, in the face of... 
by Victor Dominello | May 27, 2025 | Articles, Data, Tech and Innovation, Delivery, Fourth Edition, International Perspectives
True digital transformation requires reimagining the citizen experience from scratch, argues Victor Dominello, CEO of the Future Government Institute and a former New South Wales Minister for Customer Service. Editor’s Note: Across the world, governments are...
