by Ray Shostak, Richard Bell and David Robinson | Feb 4, 2026 | Articles, Delivery, Featured article, Policy Insights, Sixth Edition
Ray Shostak, Richard Bell and David Robinson explore the power of human connection in public services Frontline services are, as their name suggests, delivered at the frontline – in communities. As a result a person’s experience of government is shaped as much by the... 
by Peter McDonald | Jan 14, 2026 | Articles, Delivery, Interviews, Leadership and Reflections, Sixth Edition
John Manzoni, business executive-turned Civil Service CEO, talks to Peter McDonald about his time in government and change from the inside In 2014, the Civil Service appointed its first Chief Executive, John Manzoni, a joint billing with the then Cabinet Secretary,... 
by Victor Dominello | May 27, 2025 | Articles, Data, Tech and Innovation, Delivery, Fourth Edition, International Perspectives
True digital transformation requires reimagining the citizen experience from scratch, argues Victor Dominello, CEO of the Future Government Institute and a former New South Wales Minister for Customer Service. Editor’s Note: Across the world, governments are... 
by Michael Padfield | Feb 12, 2025 | Articles, Data, Tech and Innovation, Delivery, The Top Articles of 2025, Third Edition
Michael Padfield explains the benefits of a range of tools that will drive better strategy, greater democracy and improved delivery Ever wondered if there’s a better way of distilling key information than ploughing through hundreds of lengthy documents? Ever... 
by John Wrathmell | Nov 11, 2024 | Articles, Delivery, Second Edition
Understanding the Greater Manchester model will help Whitehall deliver its priorities, says John Wrathmell Among the first guests invited by the new Prime Minister to Downing Street after the July general election were England’s regional Mayors. Sir Keir... 
by Sharon White | Nov 4, 2024 | Articles, Delivery, Second Edition
Sharon White, until recently chairman of the John Lewis Partnership, says imaginative ownership models can improve our public services Poll after poll shows that what the public most want from their politicians is public services that work. Local schools...
