by Victor Dominello | May 27, 2025 | Articles, Data, Tech and Innovation, Delivery, Fourth Edition, International Perspectives
True digital transformation requires reimagining the citizen experience from scratch, argues Victor Dominello, CEO of the Future Government Institute and a former New South Wales Minister for Customer Service. Editor’s Note: Across the world, governments are...
by Michael Padfield | Feb 12, 2025 | Articles, Data, Tech and Innovation, Delivery, The Top Articles of 2025, Third Edition
Michael Padfield explains the benefits of a range of tools that will drive better strategy, greater democracy and improved delivery Ever wondered if there’s a better way of distilling key information than ploughing through hundreds of lengthy documents? Ever...
by John Wrathmell | Nov 11, 2024 | Articles, Delivery, Devolution Collection, Second Edition
Understanding the Greater Manchester model will help Whitehall deliver its priorities, says John Wrathmell Among the first guests invited by the new Prime Minister to Downing Street after the July general election were England’s regional Mayors. Sir Keir...
by Sharon White | Nov 4, 2024 | Articles, Delivery, Second Edition
Sharon White, until recently chairman of the John Lewis Partnership, says imaginative ownership models can improve our public services Poll after poll shows that what the public most want from their politicians is public services that work. Local schools...
by Laura Gilbert | Aug 10, 2024 | Articles, Data, Tech and Innovation, Delivery, First Edition Sneak Peek
Laura Gilbert, Director of Data Science at 10 Downing Street, reflects on her AI and data science teams’ challenges and achievements I joined the UK government in September 2020, six months into Covid. For nearly a decade, I’d been running a tech startup...
by Gus O’Donnell | Jun 10, 2024 | Articles, Delivery, Leadership and Reflections, Other featured articles, UK Election Series
Gus O’Donnell on some key issues likely to face Civil Servants before and after July 4th Listen to this article (AI generated audio) Civil Servants are working frantically to prepare for all possible outcomes of the General Election on 4th July. Here are some...