
Reflections of a top Delivery Man
John Manzoni, business executive-turned Civil Service CEO, talks to Peter McDonald about his time in government and change from the inside.

Reflections of a top Delivery Man
by Peter McDonald | Articles, Delivery, Featured article, Interviews, Leadership and Reflections, Sixth Edition
John Manzoni, business executive-turned Civil Service CEO, talks to Peter McDonald about his time in government and change from the inside.
Policy Insights
Policy imperatives for reducing sickness in old age
Sir Chris Whitty, Chief Medical Officer for England, demonstrates how people who live longer do not necessarily spend more time in ill health.
Impartiality in the Civil Service
Amanda Spielman, former Chief Inspector of Schools, describes how she approached the challenge of impartiality at Ofsted.
Why the UK needs to be better at long-term strategy
Lucy Smith, Heywood Fellow, explains the importance of long-term strategy for the UK – and how other countries may be leading the way.
From gut feeling to ‘grounding’ the truth: Policing’s quiet revolution
Matt Bland highlights examples of evidence-based innovation on the front line, and what policy professionals across the Civil Service can learn from this experience.
Is blending hard and soft power the UK’s secret ‘superpower’?
Catriona Laing explains the importance of blending hard and soft power, inspired by the thinking of Joseph Nye and Jeremy Heywood.
Why government needs a fresh ‘nudge’
David Halpern, founder of the world’s first behavioural insights unit, says it’s more important than ever that policymakers understand human behaviour.
Now is the time to think ahead
James Ancell, Head of Futures and Foresight, Joint Data and Analysis Centre, offers practical steps for civil servants to focus more on the longer term.
The end of the generalist?
Tamara Finkelstein, Head of the Government Policy Profession, asks whether it’s time for Civil Service generalists to become part of a profession.
Leadership and Reflections
Reflections of a top Delivery Man
John Manzoni, business executive-turned Civil Service CEO, talks to Peter McDonald about his time in government and change from the inside.
The UK at the UN: Why an 80-year partnership still matters
Barbara Woodward explains why the UN remains vital to the UK's foreign policy.
Impartiality in the Civil Service
Amanda Spielman, former Chief Inspector of Schools, describes how she approached the challenge of impartiality at Ofsted.
In conversation with… Helen MacNamara
In this edited summary of an extensive discussion, Peter McDonald talks to Helen MacNamara about the lessons she took from being at the centre of government, and having a ringside seat during Brexit and the Covid pandemic.
No, Minister: The long and lamentable shadow of Sir Humphrey
Alex Thomas explains the looming legacy that depictions of figures like Sir Humphrey and Malcolm Tucker have left.
In conversation with… Lord (Terry) Burns
In this summary of an extensive discussion, Peter McDonald talks to the former Permanent Secretary to the Treasury about responding to crises, working with Ministers, solving problems and other reflections from a multifaceted career.
Making a difference to country and community
Simon Case, Cabinet Secretary and Head of the Civil Service, on what it means to serve.
The ten traits of a great civil servant
Suzanne Heywood on the qualities valued by her late husband Jeremy, Cabinet Secretary from 2012 to 2018.
My devolution journey: The road from Whitehall to Wales
Peter McDonald explores his transition from working in Whitehall to Welsh government, and the challenges and opportunities that it posed.
The end of the generalist?
Tamara Finkelstein, Head of the Government Policy Profession, asks whether it’s time for Civil Service generalists to become part of a profession.
Transition tips from a seasoned cabinet secretary
Gus O’Donnell on some key issues likely to face Civil Servants before and after the July 4th general election.
The mysteries of the Golden Triangle
Edward Young, the Sovereign’s Principal Private Secretary from 2017 to 2023, describes the Monarch’s role in a general election… and how advisers resolved a constitutional ‘pickle’ in 2015.
Defending democracy against deepfakes
Ciaran Martin has led the Civil Service teams which run and protect the UK’s electoral process. Here he reflects on what’s been learned about digital interference.
Economy and Industry
Why economic dynamism matters
Stephen Aldridge, Director, Analysis and Data at the MHCLG highlights three charts with a striking message for the UK.
Money, trust and the institutions of the state
Mario Pisani on the importance of trust in institutions and a history lesson that is relevant to all civil servants.
A new industrial strategy built on partnership
Fred Perry describes how business, the regions and even other countries were involved in shaping a key government policy.
Has the OBR experiment been worthwhile?
Robert Chote, its first full time Chairman, explains how the UK’s Budget watchdog came about and examines some of the critiques it has faced.
Data, Tech and Innovation
Round-Up – Fifth Edition
A summary of recent news and views that you might have missed - from the GOV.UK app to AI usage in the Civil Service.
Why economic dynamism matters
Stephen Aldridge, Director, Analysis and Data at the MHCLG highlights three charts with a striking message for the UK.
Policy imperatives for reducing sickness in old age
Sir Chris Whitty, Chief Medical Officer for England, demonstrates how people who live longer do not necessarily spend more time in ill health.
How attendance data can transform pupil lives
Susan Acland-Hood and Simon Blake explain how Covid prompted a new approach to tackling absence rates in schools in England.
From gut feeling to ‘grounding’ the truth: Policing’s quiet revolution
Matt Bland highlights examples of evidence-based innovation on the front line, and what policy professionals across the Civil Service can learn from this experience.
The art of horizontal government
True digital transformation requires reimagining the citizen experience from scratch, argues Victor Dominello, CEO of the Future Government Institute and a former New South Wales Minister for Customer Service.
Science and scientists to the fore…
Penny Endersby, CEO of the Met Office, talks to Tim Dickson about her journey from specialist researcher to running the Met Office.
How the UK Civil Service can learn from other countries
Gus O’Donnell and Kathy Hall review what the latest Blavatnik Index has to show us about the UK's comparative strengths and weaknesses.
How childbearing patterns have changed
Ian Diamond, the UK’s National Statistician, explains why UK policymakers need to understand the significance of recent trends.
Dissecting public services for a digital age
James Plunkett reviews Platformland: An anatomy of next-generation public services, by Richard Pope, 2024.
Why government needs a fresh ‘nudge’
David Halpern, founder of the world’s first behavioural insights unit, says it’s more important than ever that policymakers understand human behaviour.
Why the Policy Profession must embrace AI
Michael Padfield explains the benefits of a range of tools that will drive better strategy, greater democracy and improved delivery.
Dinosaurs, data and digital policy
Doug Gurr, newly appointed interim Chair of the UK’s Competition watchdog and Director of the Natural History Museum, warns that the UK is missing out on the fruits of scientific research.
Now is the time to think ahead
James Ancell, Head of Futures and Foresight, Joint Data and Analysis Centre, offers practical steps for civil servants to focus more on the longer term.
Changing government one datastream at a time
Laura Gilbert, Director of Data Science at 10 Downing Street, reflects on her AI and data science teams’ challenges and achievements.
Defending democracy against deepfakes
Ciaran Martin has led the Civil Service teams which run and protect the UK’s electoral process. Here he reflects on what’s been learned about digital interference.
Delivery
Reflections of a top Delivery Man
John Manzoni, business executive-turned Civil Service CEO, talks to Peter McDonald about his time in government and change from the inside.
The art of horizontal government
True digital transformation requires reimagining the citizen experience from scratch, argues Victor Dominello, CEO of the Future Government Institute and a former New South Wales Minister for Customer Service.
Why the Policy Profession must embrace AI
Michael Padfield explains the benefits of a range of tools that will drive better strategy, greater democracy and improved delivery.
How to make English devolution work
Understanding the Greater Manchester model will help Whitehall deliver its priorities, says John Wrathmell, Strategy Director at the Greater Manchester Combined Authority.
Let’s make mutualisation the new ‘third way’
Sharon White, until recently chairman of the John Lewis Partnership, says imaginative ownership models can improve our public services.
Changing government one datastream at a time
Laura Gilbert, Director of Data Science at 10 Downing Street, reflects on her AI and data science teams’ challenges and achievements.
Transition tips from a seasoned cabinet secretary
Gus O’Donnell on some key issues likely to face Civil Servants before and after the July 4th general election.
Maintaining the confidence of voters
Vijay Rangarajan, Chief Executive of the Electoral Commission, on the challenges of complex legislation, dis-information and abuse.
International Perspectives
The UK at the UN: Why an 80-year partnership still matters
Barbara Woodward explains why the UN remains vital to the UK's foreign policy.
A day in the life of… Britain’s Ambassador to Slovenia
Lucy Heywood describes a day in the life of Victoria Harrison – and her "Ambassadog", Otto.
Why the UK needs to be better at long-term strategy
Lucy Smith, Heywood Fellow, explains the importance of long-term strategy for the UK – and how other countries may be leading the way.
Is blending hard and soft power the UK’s secret ‘superpower’?
Catriona Laing explains the importance of blending hard and soft power, inspired by the thinking of Joseph Nye and Jeremy Heywood.
The art of horizontal government
True digital transformation requires reimagining the citizen experience from scratch, argues Victor Dominello, CEO of the Future Government Institute and a former New South Wales Minister for Customer Service.
How the UK Civil Service can learn from other countries
Gus O’Donnell and Kathy Hall review what the latest Blavatnik Index has to show us about the UK's comparative strengths and weaknesses.
Has the OBR experiment been worthwhile?
Robert Chote, its first full time Chairman, explains how the UK’s Budget watchdog came about and examines some of the critiques it has faced.
A day in the life of… Britain’s Ambassador to Qatar
Follow Britain's Ambassador to Qatar, Neerav Patel, for a day of language lessons, policy briefings, cultural events, and interviews.
Book Reviews
Happy New Year Reading!
Heywood Quarterly contributors past and present share some of their must-read book recommendations for 2026.
Public policymakers under scrutiny
Andrew Bailey, Governor of the Bank of England, reviews books challenging our response to Covid and our alleged neglect of the future.
Dissecting public services for a digital age
James Plunkett reviews Platformland: An anatomy of next-generation public services, by Richard Pope, 2024.
The risks of accountability sinks
Donald Marshall reviews The Unaccountability Machine: Why Big Machines Make Terrible Decisions, and How the World Lost its Mind by Dan Davies.
The truth about SpAds
Peter Cardwell reviews Tales Of The Unelected by Dan Corry, short stories from the world of the special adviser.
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