by Ray Shostak, Richard Bell and David Robinson | Feb 4, 2026 | Articles, Delivery, Featured article, Policy Insights, Sixth Edition
Ray Shostak, Richard Bell and David Robinson explore the power of human connection in public services Frontline services are, as their name suggests, delivered at the frontline – in communities. As a result a person’s experience of government is shaped as much by the... 
by Tim Dickson | Nov 18, 2025 | Articles, Fifth Edition
The State of trust Sixteen months ago Keir Starmer said the fight for trust would be “the battle that defines our age.” The uphill challenge facing him and everyone working in the public sector was laid bare a year earlier in the 2023 OECD Trust in Government Survey,... 
by Mario Pisani | Oct 14, 2025 | Articles, Economy and Industry, Fifth Edition
Mario Pisani on a history lesson that is relevant to all civil servants Money is one of the best examples of a human-inspired idea which has endured since the beginning of civilisation. Indeed, sterling is the oldest currency in the world still in continuous use...
